Refunds and billing questions
We want Kindwren to feel like a kindness in your day, never a worry. If something isn't right with a payment, tell us and we'll make it right. Here is exactly what you can expect from Kindwren LLC.
Your first Premium payment — 14-day money-back guarantee
If Premium isn't for you, contact us within 14 days of your first Premium payment and we'll refund it in full. No explanation needed.
Founders' Lifetime ($197)
Founders' Lifetime is refundable within 14 days of purchase — simply contact us and we'll take care of it. After those 14 days, it is non-refundable, since it gives you lifetime access from that point on.
Voice top-up packs
Extra voice minutes are delivered to your account right away, so top-up packs are non-refundable once purchased. If a pack didn't arrive as expected, please contact us and we'll sort it out.
How to ask for a refund
Use our contact page and tell us what happened. We respond within a few business days, and approved refunds go back to your original payment method — banks usually take a few more days to show it.
Billing disputes
If a charge looks wrong, please reach out to us before filing a dispute with your card company. It's almost always quicker for us to fix it directly, and we're glad to help. You can also cancel at any time so you aren't billed again.
This policy is part of our terms of service.