Kindwren Terms of Use

1. What Kindwren is

Kindwren is an AI companion for everyday emotional wellness. Its purpose is warm conversation, gentle reflection, calming recordings, and guided wellness exercises — a patient, kind presence for quiet talks, lonely afternoons, anxious evenings, grief, and the ordinary changes that come with time. The companion is named "Wren."

Wren's voice is a recording of a real, licensed clinical social worker, used with her permission, and Kindwren's exercises and content are reviewed by a licensed clinical social worker. That review is about quality and warmth. It does not make the Service therapy or medical care.

2. What Kindwren is not

Kindwren is not therapy, counseling, medical care, or a crisis service, and it is not a substitute for professional care. It does not diagnose, treat, or cure any condition. It does not give medical, legal, or financial advice. Wren is an artificial-intelligence companion, not a real person, and it never claims to be your therapist, doctor, lawyer, or financial advisor. Because Wren uses artificial intelligence, its words are generated automatically and may sometimes be wrong, incomplete, or not right for your situation. Please use your own judgment and talk with a qualified professional for any medical, legal, financial, or mental-health decision.

3. In an emergency

Kindwren cannot help in an emergency and is not monitored by people in real time. If you are in danger, or you are thinking about harming yourself, please stop and get real help right away:

If you are outside the United States, please use your local emergency number and crisis services.

4. Who can use Kindwren

To create an account and agree to these Terms, you must be at least 18 years old and able to enter into a contract. Kindwren is designed for adults, and especially for older adults age 65 and over. The Service is not intended for children, and we do not knowingly collect information from anyone under 18. A family member or caregiver may help someone set up and use Kindwren, but the account holder (or a person with legal authority to act for them) is responsible for the account.

5. Your account

When you create an account, please give accurate information and keep your password to yourself. You are responsible for what happens under your account. If you think someone else has your password or is using your account, please contact us so we can help. You may use Kindwren only for yourself or for a person you are helping and are authorized to help — not to impersonate someone else.

Please use Kindwren kindly and lawfully. You agree not to misuse the Service — for example, by trying to break or interfere with it, using it to harass or harm others, attempting to access other people's accounts or information, copying or reselling the Service, or using automated tools to scrape or overload it.

6. Family sharing

Kindwren lets you invite family members to see a small, limited picture of how you are doing. If you turn this on, family members can see only the date you last spoke with Kindwren and a simple mood trend (positive, neutral, or seeking comfort). They cannot see your messages, your exercise answers, your life-story entries, or the topics you discuss. You are always in control: you may add or remove family members at any time. Our Privacy Policy explains this in more detail.

7. Your content and your life story

Some parts of Kindwren, such as "My Life Story," let you write, record, and save your own words, memories, and photos ("Your Content"). Your Content belongs to you. We do not claim ownership of it. You give us permission to store and process Your Content only so we can provide the Service to you — for example, to save your life story, let you compile it into a keepsake, and allow Wren to remember what you have shared so your conversations feel continuous. We do not sell Your Content, and we do not use your conversations to advertise to you or to train advertising systems.

8. Keepsakes and printing

Kindwren may offer a way to turn your life story into a printed keepsake book through a third-party printing partner. If you choose to do this, you may leave Kindwren and place your order directly with that partner, under their own terms, pricing, and privacy practices. Kindwren is not the seller of printed books and is not responsible for the printing, shipping, quality, or refunds of orders placed with a printing partner. We simply help you get your story ready.

9. Plans, pricing, and voice minutes

Kindwren offers the following plans. Current details are always shown on our Pricing page at kindwren.com/pricing, which controls if anything here is out of date.

• Free — $0. A gentle way to try Kindwren.
• Premium — $34.95 per month, which includes 200 voice minutes each month and starts with a 14-day free trial that does not require a card.
• Founders' Lifetime — a one-time payment of $197 for lasting access, including 150 voice minutes each month.

"Voice minutes" are the minutes of spoken audio you use to hear Wren's voice aloud. Your plan includes a monthly allowance of voice minutes, which resets each month and does not roll over. You can always keep chatting in text. If you would like more spoken minutes in a given month, you may buy a top-up of 100 extra voice minutes for $9.99. Top-up minutes are added to your balance and are used after your monthly allowance.

We may change our prices and plans over time. If we change the price of a plan you are already paying for, we will tell you in advance, and any change will apply to your next billing period, not the current one.

10. Free trial

Premium starts with a 14-day free trial that does not require a payment card. During the trial you can use Premium features, including your voice-minute allowance. If you do not add a payment method and choose to continue, your access to Premium features simply ends when the trial is over — you will not be charged and nothing happens automatically. You only begin a paid subscription if you choose to add a payment method and subscribe.

11. Billing and renewals

If you subscribe to Premium, your subscription renews automatically each month at the then-current price until you cancel, and your payment method on file is charged at the start of each billing period. Payments are handled by our payment processor, Stripe; we do not see or store your full card number. By subscribing, you authorize us and Stripe to charge your payment method for the recurring subscription and for any top-ups you choose to buy. Founders' Lifetime is a single payment and does not renew.

12. Cancellation

You may cancel Premium at any time in Settings → Account, or by contacting us through the Contact page at kindwren.com/contact. When you cancel, your Premium access continues until the end of the billing month you have already paid for, and then it does not renew. We do not charge you again after you cancel, and we do not give partial (pro-rated) refunds for the days left in a month that has already begun, except as described in our refund policy below or where required by law.

13. Refunds

Our full refund policy is on the Refunds page at kindwren.com/refunds and is summarized here:

• Premium: If you are not happy, you may ask for a refund of your first Premium payment within 14 days of that payment. Contact us and we will refund it.
• Founders' Lifetime: The one-time payment is refundable within 14 days of purchase if you change your mind.
• Top-up minute packs: Top-ups are non-refundable once purchased, because the minutes are added to your balance right away.

Nothing in this section takes away any refund rights you may have under the law where you live.

14. Availability and changes to the Service

We work hard to keep Kindwren running, but we cannot promise it will always be available or free of interruptions. We may add, change, or remove features over time to make the Service better. If we ever plan to stop offering the Service, we will give reasonable notice and, where practical, a way for you to save or download Your Content, including your life story.

15. The Service is provided "as is"

Kindwren is provided to you "as is" and "as available," without warranties of any kind, whether express or implied, to the fullest extent allowed by law. We do not promise that the Service will be uninterrupted, error-free, or perfectly accurate, or that Wren's responses will be suitable for your situation. As stated above, Kindwren is not therapy or medical, legal, or financial advice, and you should not rely on it as though it were.

16. Limitation of liability

To the fullest extent allowed by law, [Kindwren LLC] and the people who work with us will not be liable for any indirect, incidental, special, or consequential damages, or for any loss arising from your use of, or inability to use, the Service. To the fullest extent allowed by law, our total liability to you for any claim relating to the Service will not be more than the amount you paid us in the 12 months before the claim, or $100 if you paid nothing. Some places do not allow certain limits on liability, so some of these limits may not apply to you, and this section does not limit any rights you have that cannot be limited by law.

17. Indemnification

If your misuse of the Service, or your breach of these Terms, causes a claim against us by someone else, you agree to be responsible for that claim to the extent the law allows. This does not apply to ordinary, good-faith use of Kindwren for its intended purpose.

18. Changes to these Terms

We may update these Terms from time to time. If we make a meaningful change, we will update the "Effective" date at the top and, where appropriate, let you know in the app or by email. If you keep using Kindwren after a change takes effect, that means you accept the updated Terms. If you do not agree, you may stop using the Service and close your account.

19. Ending your account

You may stop using Kindwren and ask us to delete your information at any time, in Settings or by contacting us. We may suspend or close an account that misuses the Service or breaks these Terms, and we will try to give notice when we reasonably can.

20. Governing law

These Terms are governed by the laws of the State of [State], without regard to its conflict-of-laws rules, and any dispute will be handled in the courts located in [County/State], except where the law where you live gives you the right to use your local courts.

21. How to reach us

If you have any questions about these Terms, please reach us through the Contact page at kindwren.com/contact. [Kindwren LLC], [mailing address].