Kindwren Terms of Service

1. Important Health, Safety & Emergency Notice

Kindwren is supportive companionship and general wellness content only. It is not therapy, counseling, psychotherapy, medical care, mental-health treatment, or professional advice of any kind, and it is not a substitute for care from a qualified professional. Wren is an artificial-intelligence companion, not a licensed professional and not a human being.

Kindwren is not an emergency or crisis service and is not monitored in real time. If you are experiencing a medical or mental-health emergency, are in danger, or are thinking about harming yourself or others, stop using the Service and get help immediately:

• Call 911 (or your local emergency number) for any immediate emergency.
• Call or text 988 (Suicide & Crisis Lifeline, United States), available 24/7.
• Call the Friendship Line for adults 60+ at 1-800-971-0016.

Do not rely on the Service to obtain help in an emergency, to detect a crisis, or to summon assistance. Outside the United States, use your local emergency number and crisis resources.

2. No Professional Relationship

Your use of the Service does not create any therapist–client, counselor–client, physician–patient, fiduciary, or other professional relationship between you and Kindwren, Wren, or any person associated with Kindwren, including any licensed clinician who reviews content or whose voice is used within the Service. Any licensed clinician's involvement is limited to reviewing content for quality and licensing a recorded or synthesized voice; it does not constitute the provision of clinical, medical, or mental-health services to you, and no such clinician is treating, diagnosing, or advising you.

3. Artificial-Intelligence Content

Wren generates responses automatically using artificial intelligence. Its output may be inaccurate, incomplete, out of date, or unsuitable for your situation, and it may not reflect real-world facts or your circumstances. You should not rely on the Service for medical, legal, financial, safety, or other important decisions, and you should independently verify information and consult qualified professionals. You are solely responsible for your use of, and any decisions you make based on, the Service.

4. The Service

The Service provides an artificial-intelligence companion for supportive conversation (via text and optional read-aloud audio), guided wellness exercises, calming audio recordings, a personal "My Life Story" journaling and keepsake feature, optional family collaboration features, and related functionality. We may add, change, suspend, or discontinue any part of the Service at any time. Some features require a paid plan as described in Section 10.

5. Eligibility & Accounts

To create an account and agree to these Terms, you must be at least 18 years old and able to form a binding contract. The Service is intended for adults and is designed with older adults in mind; it is not intended for and may not be used by anyone under 18. A family member or caregiver may help a user set up and use the Service, but the account holder (or a person with legal authority to act for the account holder) is responsible for the account and for compliance with these Terms.

You agree to provide accurate information, to keep your password confidential, and to be responsible for all activity under your account. Notify us promptly of any unauthorized use. We may refuse, suspend, or terminate accounts in our discretion, including as described in Section 28.

6. License to Use the Service

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service for your own personal, non-commercial use, or to assist a specific user you are authorized to help. All rights not expressly granted are reserved.

7. Acceptable Use

You agree not to, and not to permit anyone to:

• use the Service for any unlawful, harmful, deceptive, or abusive purpose, or in violation of these Terms;
• impersonate any person, misrepresent your identity or authority, or access an account you are not authorized to use;
• upload or submit content that is unlawful, infringing, defamatory, obscene, harassing, or that violates another person's rights;
• attempt to probe, scan, disrupt, overload, or breach the Service or its security, or access it by automated means (such as bots or scraping) except as we expressly permit;
• reverse engineer, decompile, or attempt to derive source code, models, or underlying technology, except to the extent this restriction is prohibited by law;
• use the Service, or its outputs, to build a competing product or model, or to train machine-learning systems; or
• resell, rent, or commercially exploit the Service without our written consent.

8. Your Content

"Your Content" means the content you create, upload, or submit through the Service, including chat messages and "My Life Story" entries (text, photos, and any audio). As between you and Kindwren, you own Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, adapt, and display Your Content solely to operate, provide, secure, and improve the Service for you — for example, to save your life story, enable your companion to remember what you have shared, generate read-aloud audio of Service content, and, at your request, prepare your life story for a printed keepsake. We do not sell Your Content and do not use your conversations for advertising.

You represent and warrant that you own or have the necessary rights to Your Content and that Your Content, and our permitted use of it, does not violate any law or any third party's rights. You are solely responsible for Your Content. We are not obligated to store or back up Your Content, and we may remove content that we reasonably believe violates these Terms or the law. Where practical, we will provide a way for you to export or download your life story.

9. Feedback

If you send us ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use them for any purpose without obligation or compensation to you.

10. Plans, Pricing & Voice Minutes

We offer the following plans; current details and prices are shown on our Pricing page at kindwren.com/pricing, which controls in the event of any conflict:

• Free — $0.
• Membership — 14-day free trial, then $34.99/month, including 200 voice minutes per month. Auto-renews; cancel anytime.
• Founders' Lifetime — a one-time payment of $249.99 for lasting access, including 150 voice minutes per month, offered on a limited basis to the first 200 purchasers.

"Voice minutes" are minutes of spoken (read-aloud) audio. Each paid plan includes a monthly voice-minute allowance that resets monthly and does not roll over. You may keep using text features regardless of your voice-minute balance. If you want additional spoken minutes, you may buy a top-up of 100 voice minutes for $9.99; top-up minutes are used after your monthly allowance. We may change prices and plans prospectively; changes to a plan you already pay for take effect on your next billing period, and, where required, only after notice and any legally required consent.

11. Founders' Lifetime

Founders' Lifetime is a limited, one-time offer that provides access for the lifetime of the Service, which is not a guarantee of perpetual operation. We may modify, add, or discontinue features, including the included voice-minute allowance, with reasonable notice. If we permanently discontinue the Service, Sections 4, 15, and 28 govern. Founders' Lifetime does not include additional paid add-ons except as stated.

12. Free Trial

Membership begins with a 14-day free trial, started through the Apple App Store or Google Play. During the trial you have full access to the features, including the voice-minute allowance. Unless you cancel in your app store account before the trial ends, your subscription automatically converts to a paid monthly membership, billed by your app store. If you cancel before the trial ends, you will not be charged.

13. Billing, Auto-Renewal & Payment Authorization

All subscriptions and purchases are made and billed through the Apple App Store or Google Play, under their terms, and are managed and verified for us by RevenueCat. We do not receive or store your payment-card details. By subscribing to Membership, you authorize your app store to charge the payment method on your app store account the then-current recurring fee at the start of each billing period, automatically, until you cancel. By purchasing Founders' Lifetime or a top-up, you authorize the corresponding one-time charge through your app store.

Before you subscribe, we disclose the price, billing frequency, automatic-renewal nature, and how to cancel. Where required by law, we will send trial-conversion and/or renewal reminders and obtain any required consent to price changes. Fees are stated exclusive of taxes; you are responsible for applicable taxes. Failed or reversed payments may result in suspension of paid features.

14. Cancellation

You may cancel Membership at any time through your app store account (on iPhone/iPad: Settings → your name → Subscriptions; on Android: Google Play → Payments & subscriptions). If you need help, contact us through kindwren.com/contact. Cancellation stops future renewals. Your membership access continues through the end of the billing period you have already paid for and then does not renew. Except as stated in Section 15 or as required by law, fees already charged are non-refundable and we do not provide partial or pro-rated refunds for a partial period.

Deletion of your data after cancellation or non-payment. If your paid subscription is cancelled or lapses (including for non-payment) and you do not renew or begin a new paid subscription, we will permanently delete your account and associated data — including your conversations and "My Life Story" entries — 90 days after your paid access ends. This deletion is automatic and cannot be undone. Where practical, we will remind you before deletion and give you an opportunity to export or download your life story first (see Section 8). Limited records that we are required or permitted to retain are handled as described in our Privacy Policy.

15. Refunds

Because purchases are billed by the Apple App Store or Google Play, refund requests are handled through your app store account (Apple: reportaproblem.apple.com; Google: Google Play order history), under that store's policies. Our refund guidelines (also at kindwren.com/refunds) are as follows:

• Membership: your first membership payment is refundable if you request it within 14 days of that charge.
• Founders' Lifetime: refundable within 14 days of purchase.
• Top-up minute packs: non-refundable once purchased, because the minutes are made available immediately.

Nothing in these Terms limits any non-waivable refund or cancellation rights you may have under applicable law.

16. Communications & Consent

By creating an account, you agree that we may send you transactional and Service-related communications (for example, account, security, billing, trial, and renewal messages) by email and, where you provide a number, by text or phone. Marketing communications are sent only where permitted; you may opt out of marketing at any time using the unsubscribe link or by contacting us, without affecting transactional messages. If you receive text messages, message and data rates may apply and you may reply STOP to opt out. Do not provide a mobile number you are not authorized to use.

17. Family Sharing

If you invite family members, they receive a limited ‘view and suggest’ role. They may send you topic suggestions and photo wish-list notes, view only the Life Story entries you expressly choose to share, and, if you enable it, receive content-free progress milestones. They cannot access your conversations with Wren, your calming or wellness-exercise activity, or any Life Story entry you have not shared, and they cannot edit your content. Family members do not require a separate paid subscription. Only you (the account holder) may enable, modify, or disable these features and determine who has access, and you may remove a family member at any time. You represent that you are authorized to invite the persons you designate.

18. Keepsakes & Third-Party Fulfillment

The Service may let you prepare your life story for a printed keepsake fulfilled by an independent third-party print-on-demand partner. If you choose to order, you leave the Service and transact directly with that partner under its own terms, pricing, and privacy practices. Kindwren is not the seller of printed products and is not responsible for printing, quality, shipping, returns, or refunds of third-party orders.

19. Third-Party Services & Links

The Service relies on and may link to third-party services (including the Apple App Store, Google Play, RevenueCat, Google's Gemini AI models, ElevenLabs, our hosting and platform providers, and email and print partners). We do not control and are not responsible for third-party services, their content, or their practices, and your use of them is governed by their terms and policies. Our Privacy Policy describes the service providers with whom we share data to operate the Service.

20. Intellectual Property

The Service, including its software, design, text, graphics, audio (including Wren's voice), recordings, exercises, and the "Kindwren" and "Wren" names and logos, is owned by Kindwren or its licensors and is protected by intellectual-property laws. Except for the limited license in Section 6 and your rights in Your Content, no rights are granted to you. You may not use our names, logos, or branding without our prior written consent.

21. Privacy

Our Privacy Policy, available at kindwren.com/privacy, explains how we collect, use, and share information and is incorporated into these Terms by reference. By using the Service, you acknowledge the Privacy Policy.

22. Disclaimers of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITH ALL FAULTS AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, KINDWREN DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR ACCURATE, THAT OUTPUTS WILL BE SUITABLE OR RELIABLE, OR THAT THE SERVICE WILL MEET YOUR NEEDS. AS STATED IN SECTIONS 1 THROUGH 3, THE SERVICE IS NOT THERAPY, MEDICAL CARE, OR A CRISIS SERVICE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN DISCLAIMERS, SO SOME MAY NOT APPLY TO YOU.

23. Assumption of Risk

You understand that the Service provides general wellness and companionship, not professional care, and that you use it voluntarily and at your own risk. To the fullest extent permitted by law, you assume the risks associated with your use of the Service, including reliance on artificial-intelligence-generated content and any emotional or wellness outcomes, and you agree that Kindwren is not responsible for decisions you make in connection with the Service.

24. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, KINDWREN AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATING TO THE SERVICE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL AGGREGATE LIABILITY OF KINDWREN FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID KINDWREN IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) US $100.

These limitations do not apply to liability that cannot be limited or excluded under applicable law, which may include, in some jurisdictions, liability for gross negligence, willful misconduct, fraud, or personal injury caused by our negligence. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you. The parties agree these limitations are an essential basis of the bargain.

25. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Kindwren and its owners, members, officers, employees, contractors, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your misuse of the Service; (b) your breach of these Terms or applicable law; (c) Your Content; or (d) your violation of any third party's rights. This section does not apply to the extent a claim arises from Kindwren's own gross negligence or willful misconduct. We may assume the exclusive defense of any matter subject to indemnification, and you agree to cooperate.

26. Dispute Resolution; Binding Arbitration; Class-Action Waiver

Please read this section carefully. It affects your legal rights.

(a) Informal resolution.

Before starting an arbitration or lawsuit, you agree to first contact us at kindwren.com/contact and give us 30 days to resolve the dispute informally and in good faith.

(b) Binding arbitration.

Except as provided below, any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by binding individual arbitration administered by American Arbitration Association (AAA) under its consumer arbitration rules then in effect, rather than in court, except that either party may bring an individual claim in small-claims court if it qualifies.

(c) Class-action and jury waiver.

You and Kindwren agree that each may bring claims against the other only in an individual capacity, and not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. You and Kindwren waive any right to a jury trial. The arbitrator may not consolidate more than one person's claims or preside over any representative or class proceeding.

(d) 30-day opt-out.

You may opt out of this arbitration agreement by sending written notice to kindwrenllc@gmail.com within 30 days after you first accept these Terms, stating your name and your intent to opt out. If you opt out, Sections 26(b) and 26(c) will not apply to you, and disputes will be resolved in court under Section 27.

(e) Exceptions.

This Section 26 does not require arbitration of (i) qualifying small-claims-court matters or (ii) claims for injunctive or equitable relief regarding intellectual-property rights.

(f) Severability.

If the class-action waiver is found unenforceable as to a particular claim, that claim (and only that claim) will proceed in court; the remainder of this section will otherwise remain in effect.

27. Governing Law & Venue

These Terms are governed by the laws of the State of North Carolina, without regard to its conflict-of-laws rules. To the extent a dispute is not subject to arbitration, you and Kindwren consent to the exclusive jurisdiction and venue of the state and federal courts located in Mecklenburg County, North Carolina, except where applicable law gives you the right to bring a claim in your local courts.

28. Termination & Suspension

You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if we reasonably believe you have violated these Terms or the law, to protect the Service or other users, or if we discontinue the Service. Upon termination, your license ends, and the Sections that by their nature should survive (including Sections 1 through 3, 8 through 9, 15, 18 through 27, and 29 through 32) survive. On account closure, we will delete or de-identify your personal information as described in the Privacy Policy, subject to legally required retention, and, where practical, allow you to export your life story first.

29. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will update the Effective Date and, where appropriate, provide notice in the Service or by email. Changes are effective when posted or on any stated later date. Your continued use of the Service after changes take effect means you accept the updated Terms; if you do not agree, stop using the Service and close your account.

30. General

These Terms and the Privacy Policy are the entire agreement between you and Kindwren regarding the Service and supersede prior agreements on that subject. If any provision is found unenforceable, it will be limited or severed to the minimum extent necessary, and the rest remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them, including in connection with a merger, acquisition, or sale of assets. We are not liable for delays or failures caused by events beyond our reasonable control. Notices to you may be provided in the Service or by email; notices to us must be sent to the contact below. Section headings are for convenience only.

31. Family Participation and Life Story Collaboration

Invitations and roles. You may invite family members, who receive a ‘view and suggest’ role only: they may submit written suggestions and photo wish-list notes and may view only the content you expressly choose to share. They may not edit your content or access anything you have not shared, and they do not require a separate paid subscription. You are responsible for selecting whom to invite and may revoke access at any time.

Optional wellbeing-tone updates. Kindwren offers an optional feature, off by default and controlled solely by the user, that may share a general, plain-language impression of the user’s recent mood with family members the user designates. By enabling it, the user authorizes this limited sharing and acknowledges the following, which also applies to the family members who receive such updates: these updates are automated, broad impressions generated by artificial intelligence; they may be inaccurate, incomplete, delayed, or fail to send; and they are not a medical, clinical, mental-health, monitoring, caregiving, or emergency service and must not be relied upon as one, including to assess or ensure any person’s wellbeing or safety. The updates convey only a general tone and never the content of the user’s conversations. Signs of crisis or self-harm are not shared with family and are instead handled within the Service by offering the user supportive resources, and family members must not rely on the absence of an update as any indication of a person’s wellbeing or safety. In an emergency, call 911 or your local emergency number. To the fullest extent permitted by law, Kindwren disclaims liability arising from the use of, or reliance on, this feature, consistent with the limitation-of-liability and disclaimer provisions elsewhere in these Terms.

User and family content. Users and family members are solely responsible for the content they submit, including written suggestions and photo wish-list notes. You agree not to submit content that is unlawful, infringing, harassing, harmful, or that violates the rights or privacy of others, and you represent that you have the right to submit any content you provide. We may review, refuse, or remove content that violates these Terms, but we are not obligated to monitor content.

Not a safety, medical, or emergency service. Kindwren, including its family features, is intended for companionship, memory-keeping, and connection. It is not a medical, mental-health, monitoring, caregiving, or emergency service and must not be relied upon as one. Notifications and updates may be delayed, incomplete, or fail to deliver, and must not be relied upon to confirm a person’s wellbeing or safety. In an emergency, call 911 or your local emergency number.

Third-party services (Blurb). Printed books and any photos are provided through Blurb, an independent third party, whose services are governed by Blurb’s own terms and privacy policy. We do not control, endorse, or assume responsibility for Blurb’s services, pricing, products, or handling of your content, and any transaction or dispute is solely between you and Blurb.

No guarantees. The family features are provided “as is,” with no guarantee that suggestions, notifications, or updates will be delivered, timely, or error-free. To the fullest extent permitted by law, we disclaim liability arising from the use of, or reliance on, these features, consistent with the limitation of liability and disclaimer provisions elsewhere in these Terms.

32. Contact

Kindwren LLC, 15705 Colony Oaks Dr #527, Charlotte, NC 28277. Questions about these Terms: kindwren.com/contact.